Case Studies
Results That Scale
From cloud transformation to AI-powered workflows, our solutions are reshaping how businesses operate.
Modernizing Financial Middleware for a Leading Financial Institution
Industry: Financial Services
Service Areas: Cloud & Application Modernizations, Data & Enterprise Digital Strategy, IT Governance & Strategy, Technology Advisory & Audit Services, Strategic Technological Partnerships
Overview
One of the largest financial institutions in the Middle East, serving millions of retail and corporate clients, needed to overhaul a decade-old payment processing middleware that had grown increasingly difficult to maintain. This middleware handled all transactions through a national digital payment gateway and was critical to the institution’s daily operations.
The Challenge
The legacy architecture was based on a .NET monolithic framework that lacked scalability and modern development flexibility. Over the years, numerous patches had introduced inconsistent behavior, documentation had become sparse, and onboarding new developers or partners had become time-consuming and risky. Key concerns included:
- Limited capacity to support transaction growth
- High dependency on legacy code with no modularization
- Slow incident resolution due to poor visibility into systems
- Difficulty integrating with newer customer-facing platforms
Heightened operational risk due to lack of redundancy
The Solution
SOL partnered with the client to architect a resilient, cloud-native microservices environment purpose-built for high volume transaction processing. Key implementation steps included:
- Discovery & Planning: Conducted collaborative workshops to extract business logic, define service boundaries, and document all dependencies.
- Cloud-Native Redesign: Re-architected the middleware using containerized microservices deployed on OpenShift, allowing for modular scaling and isolated fault handling.
- Governance Model: Introduced a governance structure to manage the phased rollout of over 30 microservices, ensuring transparency and accountability.
- Security Reinforcement: Deployed enterprise-grade encryption, centralized secrets management, and automated compliance monitoring.
- DevSecOps Pipeline: Established CI/CD pipelines with automated testing, security scanning, and version control to streamline deployments.
Business Impact
The transformation introduced greater agility and resilience by replacing a legacy monolithic system with a modern microservices architecture. This shift enabled faster time-to-market, reduced operational costs, and improved service availability. Enhanced security and streamlined processes led to better customer experiences, with higher satisfaction and reduced effort in accessing services. The modernization also created a strong foundation for ongoing innovation and future digital growth.
Accelerating Digital Transformation Through Cloud-Native Modernization
Industry: Financial Services
Service Areas: Cloud & Application Modernizations, AI & Emerging Technology, IT Governance & Strategy, Cybersecurity & Digital Trust, Strategic Technological Partnerships
Overview
A leading Shariah-compliant financial institution in the Middle East embarked on a strategic digital transformation to modernize its core banking infrastructure. The goal was to enhance service delivery, customer experience, and operational agility in a competitive and rapidly evolving financial landscape.
The Challenge
The organization was constrained by a monolithic legacy architecture that hindered flexibility, delayed product and service rollouts, escalated maintenance costs, and posed growing risks around regulatory compliance. It lacked a scalable foundation to support continuous development practices or quickly adapt to changing market demands. Additionally, development cycles were slow, siloed, and prone to inconsistencies, making innovation both time-consuming and expensive.
The Solution
To address these challenges, a comprehensive modernization initiative was launched in collaboration with SOL. Key components included:
- Cloud-Native Platform Deployment: Implementation of a containerized Red Hat OpenShift environment to replace legacy systems with modern SOA-based application services, enabling scalable, modular service development.
- DevOps Enablement: Design and delivery of a robust DevOps pipeline supporting Continuous Integration (CI), Continuous Delivery (CD), and Continuous Deployment (CD) practices to streamline development and release processes.
- Automation and Testing: Integration of automated testing and deployment to improve software quality and reduce manual intervention.
- Workforce Enablement: Targeted upskilling and training programs to prepare in-house teams for managing and operating containerized workloads on the OpenShift platform.
- Security and Compliance: End-to-end focus on maintaining high standards of cybersecurity and adherence to regulatory frameworks throughout the transformation journey.
Business Impact
The modernization initiative met all key digital transformation objectives within the planned timelines, enabling a smooth rollout of OpenShift-based services across multiple environments. Internal teams were successfully trained to manage and operate the new cloud-native infrastructure, ensuring long-term self-sufficiency. As a result, the institution experienced a significant boost in customer satisfaction through faster and more reliable digital services, while operational costs were reduced and product delivery cycles shortened. Security posture was enhanced, and compliance standards were upheld, collectively supporting a more agile, resilient, and innovation-ready enterprise.
All milestones delivered on time
Scaling Customer Support with AI for a National Utilities Provider
Industry: Utilities
Service Areas: AI & Emerging Technology, Cloud & Application Modernizations, Cybersecurity & Digital Trust, IT Governance & Strategy, Strategic Technological Partnerships
Overview
A national utility company, responsible for serving both residential and industrial sectors, faced mounting pressure to scale its customer service operations while reducing cost and improving customer satisfaction.
The Challenge
The utility provider’s support operations were stretched beyond capacity due to:
- Increased volume of customer inquiries across multiple channels
- Prolonged wait times and inconsistent resolution quality
- Limited ability to provide 24/7 service without significant cost increases
- Gaps in customer feedback analysis and service optimization
- No automation for recurring tasks like billing queries or outage updates
The Solution
SOL deployed a scalable cognitive virtual assistant integrated with backend systems to provide 24/7, multilingual support. Key implementation steps included:
- Intent Modeling & NLP Design: Defined customer interaction flows and trained models using real call center logs to improve relevance and accuracy.
- IBM Watson Integration: Configured to process service transactions such as billing inquiries, outage reporting, and meter issues using natural language.
- Scalable Architecture: Hosted on Red Hat OpenShift for high availability, rapid scaling, and minimal downtime during upgrades.
- Multilingual Capabilities: Enabled support for Arabic and English with regional dialect adaptation.
- Analytics & Learning Feedback Loop: Established reporting dashboards and feedback systems to continuously refine assistant performance.
Business Impact
The implementation of a cognitive virtual assistant led to a measurable transformation in customer service operations. The digital solution enabled 24/7 customer interaction, significantly reducing wait times and improving issue resolution rates. By automating responses and integrating directly with backend systems to perform transactions, the assistant introduced a new, efficient channel for engagement. This advancement not only streamlined service delivery but also ensured operational reliability through ongoing system support and minimized service disruptions. As a result, the organization experienced improved customer satisfaction and a notable decrease in operational overhead.
IT Service Hub Implementation for a Government Entity
Industry: Public Sector – Cultural Affairs
Service Areas: IT Governance & Strategy, Technology Advisory & Audit Services, Data & Enterprise Digital Strategy, Strategic Technological Partnerships
Overview
A Government entity overseeing development and transformation programs required a robust IT Service Management (ITSM) framework. With over 100 ongoing digital initiatives per year, the internal technology function struggled to meet performance expectations and ensure service delivery at scale.
The Challenge
The client faced increasing difficulty in maintaining consistent service levels due to:
- Fragmented incident and change management processes
- Limited visibility into IT operations across various commissions and departments
- High dependency on manual escalations
- Low customer satisfaction and poor SLA compliance
- Overutilized technical staff without a clear process framework
The Solution
SOL designed and implemented a centralized IT Service Hub based on ITIL 4 principles. The ITSM solution focused on aligning service design, transition, and operations with measurable KPIs and governance standards. Key implementation steps included:
- ITSM Architecture Design: Defined a process landscape covering incident, problem, change, release, and capacity management.
- Central Support Hub Setup: Deployed a centralized IT support function that unified communication across all departments.
- KPI & SLA Definition: Created SLA models and KPI dashboards for real-time performance tracking.
- Role-based Governance Model: Implemented defined responsibilities and escalation paths to streamline operations.
- People, Process, and Technology Integration: Brought together tools, workflows, and team structures to reduce friction and improve outcomes.
Business Impact
The organization now operates with streamlined, resilient IT operations that effectively support its ongoing digital transformation. Through the implementation of a robust IT Service Hub framework grounded in ITIL 4 practices, the institution achieved greater operational efficiency, reduced customer effort, and improved service quality. These enhancements enabled smoother change management and deployment processes, optimized resource utilization, and ensured consistent alignment with strategic KPIs—all contributing to a more agile and responsive digital ecosystem.
All milestones delivered on time
Overhauling an Outdated Audiobook System to Enhance Accessibility and Engagement
Industry: Public Sector – Libraries & Digital Access
Service Areas: Cloud & Application Modernizations, Data & Enterprise Digital Strategy, IT Governance & Strategy, Cybersecurity & Digital Trust, Strategic Technological Partnerships, Government Compliance Services
Overview
A Government entity sought to modernize its public Audiobooks platform. The system—critical to inclusive access to literature—was outdated, poorly integrated, and lacked analytics capability or mobile responsiveness.
The Challenge
The legacy system posed several issues, including:
- Built on outdated frameworks (e.g., Ruby on Rails), which limited future upgrades
- No mobile compatibility, causing friction for on-the-go users
- Lack of analytics to monitor usage patterns and platform performance
- Communication gaps between prior vendors and internal teams
- Inability to scale or support integration with new cultural programs
The Solution
SOL redesigned the platform as a responsive, scalable system leveraging Microsoft .NET and a modern backend service architecture. Key implementation steps included:
- System Reengineering: Rebuilt the application to support performance optimization and modular growth.
- Cross-platform Access: Deployed the system on 14 public kiosks and enabled mobile access via QR code scanning.
- User Analytics Engine: Integrated analytics dashboards to track session activity, platform performance, and user trends.
- Stakeholder Handover: Documented processes and conducted structured handover workshops to ensure smooth internal adoption.
Business Impact
The deployment of a modernized audiobooks system significantly enhanced public service accessibility and performance. By transitioning from a legacy framework to a .NET-based platform with mobile integration via QR codes, the initiative improved user engagement and enabled richer data insights. The system achieved 100% uptime across all kiosks post-launch, with a notable increase in daily interactions. This project underscored the impact of early alignment between internal teams and vendors, strong governance, and proactive readiness planning—resulting in a scalable, efficient solution that supports better digital experiences.
Enhanced performance and analytics
Elevating New Media Art Engagement for a Public Institution
Industry: Arts & Culture
Service Areas: Cloud & Application Modernizations, Cybersecurity & Digital Trust, Technology Advisory & Audit Services, Strategic Technological Partnerships, Government Compliance Services
Overview
A pioneering digital art institution aimed to deliver an immersive, globally accessible platform showcasing new media and technology-driven art. The objective was to promote public interaction, support emerging artists, and create a scalable digital space that bridges creativity and innovation.
The Challenge
The organization faced complex technical and coordination challenges in launching a next-generation cultural platform. It had to balance user experience, security, and stakeholder collaboration while deploying systems for public use.
- Cybersecurity requirements for handling sensitive artist and visitor data
- Team workload imbalances and capacity constraints
- Coordination hurdles across stakeholder groups
- Complex system architecture requiring extensive testing and refactoring
The Solution
A structured implementation plan was executed, leveraging Drupal CMS and modernized infrastructure to meet content, security, and scalability goals.
- Strengthened systems to securely manage sensitive data
- Balanced workloads and optimized project delivery resources
- Facilitated stakeholder alignment through structured updates
- Refactored technical architecture for improved stability and performance
Business Impact
The platform successfully elevated public engagement, positioned the institution as a regional leader in new media arts, and enhanced user accessibility across devices.
Establishing a Business Center of Excellence for Scalable Governance
Service Areas: IT Governance & Strategy, Technology Advisory & Audit Services, Data & Enterprise Digital Strategy, Strategic Technological Partnerships
Overview
To manage more than 100 technology initiatives annually, a public cultural entity sought to improve oversight, reduce costs, and standardize project execution. A Business Center of Excellence (BCoE) framework was introduced to centralize project governance and delivery.
The Challenge
Without a formal PMO structure, the organization struggled to manage incoming demand and ensure successful delivery of high-volume projects. These limitations created inefficiencies and limited visibility into outcomes.
- Inconsistent intake and execution processes
- Budget overruns and time-to-market delays
- High project failure rates and quality control issues
- Overhead from duplicated efforts and lack of reusable processes
The Solution
A full-scale BCoE model was introduced to manage operations, establish governance, and standardize delivery across departments.
- Designed a demand-to-value framework from Level 4 to Level 1
- Introduced enterprise-wide standards for business analysis and project management
- Created a supporting organizational structure for intake, planning, and execution
- Reduced overhead and improved delivery timelines across departments
Business Impact
The implementation resulted in a more efficient operating model, streamlined project delivery, and measurable improvements across process reuse, quality, and on-time performance.
Improved Delivery Timelines
Reduced Project Overhead
Higher Success Rate
Modernizing Enterprise Architecture for a Scalable Technology Landscape
Industry: Public Sector – Cultural Affairs
Service Areas: Data & Enterprise Digital Strategy, IT Governance & Strategy, Cybersecurity & Digital Trust, Strategic Technological Partnerships, Government Compliance Services
Overview
A Public Institution facing rapid program expansion required a more agile, integrated, and scalable IT architecture. A digital transformation effort was launched to modernize internal capabilities and better support commissions and deputyships.
The Challenge
The internal digital team faced mounting pressure to meet growing technology demands and deliver services that aligned with national standards. A fragmented landscape hindered speed, innovation, and system alignment.
- Difficulty adapting to evolving business demands
- Poor alignment between IT systems and strategic goals
- Low internal capability for advanced integration
- Lack of readiness for Qiyas compliance standards
The Solution
A comprehensive enterprise architecture strategy and maturity roadmap were developed to modernize systems and establish long-term digital resilience.
- Performed in-depth organizational, technical, and functional assessments
- Developed a maturity model to benchmark current capabilities
- Designed a roadmap to enhance system agility and responsiveness
- Enabled secure, scalable integration of existing and future platforms
Business Impact
The roadmap accelerated the delivery of digital initiatives while ensuring Qiyas compliance and improving system reliability for both internal and public-facing applications. This streamlined processes, strengthened governance, enhanced security, and improved user experience, positioning the organization for sustainable growth.
Faster Time to Market
Improved System Reliability
Compliance Readiness
Optimizing Cloud-Native Operations for a FinTech Leader
Industry: Financial Technology
Service Areas: – Cloud & Application Modernizations, Cybersecurity & Digital Trust, IT Governance & Strategy, AI & Emerging Technology, Technology Advisory & Audit Services, Strategic Technological Partnerships
Overview
A leading fintech provider with extensive Red Hat OpenShift deployments sought to reduce operational overhead, improve uptime, and scale its containerized services efficiently across multiple clusters.
The Challenge
Despite its cloud-native foundation, the organization lacked the operational maturity to manage complex OpenShift workloads at scale. Downtime, limited DR readiness, and manual processes impacted service performance.
- Limited expertise in managing advanced container platforms
- No tested disaster recovery (DR) plan for production environments
- Manual operations causing frequent downtime
- Difficulty meeting SLA expectations and growth demands
The Solution
A managed services model was introduced to ensure reliable, scalable, and secure cloud-native operations.
- Oversaw containerized workloads and provided operational support
- Designed and executed a DR strategy for multi-cluster deployments
- Implemented system capacity planning and performance tuning
- Automated routine operations to reduce downtime and increase availability
Business Impact
The solution automated operations, reduced downtime, and established disaster recovery, improving availability, minimizing disruptions, enabling scalable delivery, and optimizing costs for sustained growth.
Reduced Downtime
Automated Operations
Improved SLA Compliance
Enhancing Engagement Through a Unified Internal Platform
Industry: Public Sector – Community Engagement
Service Areas:Cloud & Application Modernizations, Cybersecurity & Digital Trust, IT Governance & Strategy, AI & Emerging Technology, Strategic Technological Partnerships, Government Compliance Services
Overview
An employee digital engagement platform was developed for staff at a Government institution. The system supports employees across multiple departments in accessing announcements, coordinating events, offering digital tools, and sharing feedback—all centrally managed but with secure, authenticated access.
This project focused on extending the platform internally by launching a dedicated mobile app, new features, enhanced user experience, and stronger security controls to support day‑to‑day staff collaboration.
The Challenge
The existing system—built for internal users—faced several challenges:
- Authentication & Access Management:
The system required improved access controls to ensure only authorized employees could access sensitive content and features, with varying permission levels per role. - Mobile Accessibility for Staff:
Employees needed access to internal content and notifications on the go. The lack of a mobile app limited responsiveness and connectivity, especially for field or remote personnel. - Feature Gaps for Staff Coordination:
Internal needs spanned event planning, announcements, and feedback gathering. Existing tools lacked robust support for polls, surveys, notification workflows, and scheduling modules. - Security Compliance for Government Data:
Internal data—even non-public content—was subject to strict government cybersecurity standards and audit controls. The legacy audit trail and logging features were outdated.
The Solution
SOL implemented a structured, employee-focused deployment plan tailored for secure internal use. Key Solution Components included:
Native Mobile App for Staff
- Developed secure Android and iOS apps that integrate with the existing system.
- Included offline content caching, and real-time sync with the backend.
Feature Enhancements for Team Engagement
- Built an internal Notification Center for targeted staff alerts.
- Delivered a Shared Event Calendar to ensure organizational awareness.
- Added Internal News and Announcement Feeds to support two-way communication.
- Enabled Polls and Feedback Modules for teams to engage and respond.
Secure Access and Permissions
- Designed a role‑based access control system with tiered permissions for different staff groups.
- Ensured comprehensive logging and audit trails to meet compliance requirements.
Cybersecurity Hardening
- Ran penetration tests to detect vulnerabilities.
- Embedded secure coding practices and encrypted data storage.
- Adopted DevOps principles with integrated security checks in the CI/CD pipeline.
Business Impact
Following the launch of the mobile app and integrated feedback tools, staff engagement with the platform significantly increased, reflecting improved internal communication. The system ensured secure, compliant access by passing internal audits and meeting government cybersecurity standards for employee-only use. Real-time event coordination and internal polls enhanced operational efficiency by streamlining workflows and boosting engagement. Additionally, the platform delivered a consistent user experience across desktop and mobile, fostering greater trust and adoption among employees.
Let’s Build Better
Every Project is a Strategic Partnership
From modernizing infrastructure to accelerating AI adoption, we see every engagement as a chance to drive real transformation. Let’s explore what we can achieve—together.
