ITSM Lead – Change Management
ITSM Lead – Change Management Open Positions: 1 Department: ITSM Location: Riyadh Job Type: Full Time Residence Permit: Saudi National Candidates Preferred SOL Gulf: Company Profile SOL helps businesses modernize technology, optimize processes, and accelerate success so our clients stay ahead in a hyper changing world. We are an ambitious team of technology experts with a vision to deliver world class implementation of digital transformations and technology solutions. Based in Saudi Arabia, Pakistan and UAE, SOL believes in world class global solutions with local delivery excellence services. SOL Quick Facts Established: 2017 Headquarters: SOL Gulf, Saudi Arabia Regional Offices: Genesis Systems UAE, SOL Consulting Pakistan Strategic Alliance: Microsoft, Google Cloud, Oracle, IBM www.solgulf.com Job Role: SOL Gulf is seeking a dynamic and versatile ITSM Lead who will support the effective execution of IT Change Management processes to ensure minimal disruption to services and alignment with organization’s objectives. This is an operational role responsible for managing day-to-day change activities, providing guidance to end users, maintaining accurate records in ServiceNow, and supporting continuous improvement of the Change Management process in line with ITIL best practices. Key responsibilities ITSM Lead – Change management: 3. Reporting & Governance 4. Process Improvement & Continuous Improvement Qualifications and Skills: Competencies & Soft Skills What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at SOL has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Equal Employment Opportunity Statement SOL Gulf is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. SOL Gulf is committed to providing veteran employment opportunities to our service men and women.
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