Intelligent Managed Services on ServiceNow
Support that gets faster the more it runs.
ITSM, AI-powered service operations and 24 by 7 application support, all built on ServiceNow and continuously improving.
Overview
This is a complete managed services offering built around ServiceNow: formal ITSM processes for incident, problem, change and release management, ServiceNow’s AI-powered Now Assist capability configured to triage and resolve routine requests automatically, and round-the-clock application support delivered by SOLGulf’s on-site team in Saudi Arabia.
The Opportunity
As application estates grow, especially across large transformation programs, the support model needs to grow with them, ideally becoming more efficient rather than just bigger. ServiceNow’s AI-powered operations, properly configured, mean that a growing application estate doesn’t have to mean a growing support team. The result is faster resolution for end users and a support team that can focus on the work that needs human judgement.
What's Included
ITSM framework on ServiceNow: incident, problem, change and release management
Configuration of ServiceNow Now Assist for automated triage and resolution
24 by 7 application support with clear escalation paths
Automated monitoring and proactive issue identification
Ongoing service improvement and reporting
Why SOLGulf
SOLGulf operates this model at a government organization where it has delivered 99 percent SLA compliance, a 98 percent reduction in critical incidents and 97 percent client satisfaction across more than 60 applications.
Connect With Us
Ready for support that scales with you?
Let’s look at your current application estate and what an AI-augmented support model could look like.
