Managed Services and Cloud Infrastructure
The team that keeps your platforms performing at their best.
SOLGulf has been delivering managed technology services since 2017. More than 20 consultants are on-site in Saudi Arabia today.
Years of managed service engagements
0
+
on-site consultants in KSA
0
+
24/7
Application support
SLA compliance
0
%
Intelligent Managed Services on ServiceNow
Support that gets faster the more it runs.
ITSM, AI-powered service operations and 24 by 7 application support, all built on ServiceNow and continuously improving.
Overview
This is a complete managed services offering built around ServiceNow: formal ITSM processes for incident, problem, change and release management, ServiceNow’s AI-powered Now Assist capability configured to triage and resolve routine requests automatically, and round-the-clock application support delivered by SOLGulf’s on-site team in Saudi Arabia.
The Opportunity
As application estates grow, especially across large transformation programs, the support model needs to grow with them, ideally becoming more efficient rather than just bigger. ServiceNow’s AI-powered operations, properly configured, mean that a growing application estate doesn’t have to mean a growing support team. The result is faster resolution for end users and a support team that can focus on the work that needs human judgement.
Market Solution
- ITSM framework on ServiceNow: incident, problem, change and release management
- Configuration of ServiceNow Now Assist for automated triage and resolution
- 24 by 7 application support with clear escalation paths
- Automated monitoring and proactive issue identification
- Ongoing service improvement and reporting
Why SOL
SOLGulf operates this model at a government organization where it has delivered:
99% SLA compliance
98% Reduction in critical incidents
97% Client satisfaction
60 Applications
Azure Cloud Infrastructure and Managed Landing Zone
The cloud foundation that everything else gets built on.
A well-designed, secure Azure environment, built and managed for you, ready to support your applications and AI workloads.
Overview
This offering covers the design, build and ongoing management of an Azure cloud environment, often referred to as a landing zone: the networking, security, monitoring and governance setup that everything else gets deployed into. It is built using Microsoft’s recommended practices and includes Azure Arc, Azure Monitor and Microsoft Defender from the start.
The Opportunity
Every cloud AI program, and most modern application platforms, need a cloud foundation that is secure, well-governed and ready to scale. Getting this right from the start avoids rework later and means new workloads, including AI applications, can be deployed quickly and confidently because the foundation is already in place.
Market Solution
- Design and build of an Azure landing zone following Microsoft best practice
- Security controls, monitoring and governance configured from day one
- Azure Arc, Azure Monitor and Microsoft Defender setup
- Ongoing management of the cloud environment
Why SOL
This capability is delivered as part of SOLGulf’s wider Azure and Microsoft Fabric work, ensuring that AI and data programs such as the Azure AI and Microsoft Fabric Fast Track have the secure, well-governed cloud foundation they need from day one.
Platforms and Technology
ServiceNow ITSM IT service management, incident, problem and change control
ServiceNow Now Assist AI-powered ticket triage and auto-resolution
Red Hat OpenShift Container platform operations and disaster recovery
Google Apigee X Enterprise API management and security governance
Microsoft Azure Cloud infrastructure, monitoring and security
VMware vSphere Virtualisation infrastructure
GitLab CI/CD pipeline operations
Client Stories
Connect With Us
Ready for an operations model that keeps pace with what you're building?
A brief assessment will identify exactly what a stronger operations model could look like for your organization
