Key Accounts Manager, Enterprise Transformation (Islamabad, Pakistan)

Role: Key Accounts Manager, Enterprise Transformation

Department: Account Management

Location: Pakistan (Islamabad), On-site

Job Type: Full Time

Reports To: Country Pakistan Operations

Travel: Regional travel within Pakistan; occasional visits to Saudi Arabia and UAE required

SOL Gulf is looking for a commercially driven Key Accounts Manager to anchor and grow its enterprise digital transformation practice in Pakistan. This is a senior, client-facing role for a professional who combines the credibility to lead CXO-level conversations, the commercial discipline to own account P&L, and the consultative instinct to convert successful project delivery into long-term strategic partnerships. If you have a track record of managing complex technology engagements for Pakistan’s leading enterprises and a genuine drive to build lasting client relationships, we want to hear from you.

Position Summary

• The Key Accounts Manager owns the full commercial and relationship lifecycle for SOL Gulf’s enterprise accounts in Pakistan — delivery governance, quarterly executive business reviews, contract renewal, and strategic expansion across each client’s transformation roadmap. The role carries direct accountability for account P&L, client satisfaction, and revenue growth across AI and Data, Business Intelligence, Managed Services, and Cybersecurity.
• The position begins with a primary anchor engagement and is structured to scale into a multi-account portfolio as SOL Gulf grows its Pakistan practice. Success requires equal credibility as a trusted advisor to C-suite leadership and as a commercially disciplined account owner — equally effective chairing a board-level business review and closing an expansion commercial.

Key Responsibilities

Account Ownership and Client Relationship Management

• Serve as the single point of commercial and relationship accountability for all assigned enterprise accounts in Pakistan, owning the full client experience from onboarding through long-term partnership.
• Build and maintain trusted advisor relationships with CXO and senior operational leadership across each account, ensuring relationships are multi-threaded and not dependent on a single point of contact.
• Conduct regular Executive Business Reviews that connect programme milestones to client business outcomes and long-term transformation ambitions.
• Navigate complex, legacy, and owner-driven corporate cultures with the credibility and professionalism required to drive sustained engagement and strategic alignment.

Delivery Health and Programme Oversight

• Maintain continuous awareness of delivery status across all active workstreams and work closely with Project Directors and delivery leads to ensure client expectations are accurately calibrated.
• Proactively surface delivery risks, client concerns, and scope ambiguities before they become contractual or relationship issues.
• Co-chair client steering committee meetings and governance forums, ensuring outcomes are documented, owners are assigned, and agreed actions are followed through.
• Coordinate across SOL Gulf delivery, technical, and change management resources to address client priorities with speed and professionalism.

Commercial Management and Account Growth

• Own commercial milestone governance across all assigned accounts including invoice tracking, payment timelines, contract compliance, and change order management.
• Maintain account revenue and margin visibility and report commercial performance to SOL Gulf leadership on a regular basis, escalating risks proactively.
• Develop and maintain an account growth plan for each client, mapping their evolving transformation needs across Business Intelligence, AI and Data, Managed Services, and Cybersecurity to SOL Gulf’s service portfolio.
• Lead commercial discussions for expansion engagements, working with SOL Gulf pre-sales and solution teams to develop and position winning proposals.
• Maintain accurate pipeline records, account activity logs, and commercial performance data within SOL Gulf’s CRM, ensuring consistent forecasting and leadership reporting.

Portfolio Development and Business Growth

• Onboard and manage new enterprise accounts as SOL Gulf expands its Pakistan practice, bringing consistent rigour and relationship quality to each new engagement.
• Contribute to SOL Gulf business development in Pakistan by supporting pipeline conversations, attending relevant industry forums, and leveraging delivery success to build credibility with prospective clients.
• Share account intelligence, client feedback, and market insights with SOL Gulf leadership to inform service positioning and go-to-market strategy.
• Act as SOL Gulf’s cultural ambassador in the Pakistan market, representing the firm’s standards of professionalism, delivery discipline, and client commitment.
• Develop referenceable client success stories in collaboration with SOL Gulf’s marketing function, converting delivery outcomes into market-facing case studies and referral opportunities.

Qualifications and Experience

• 8 to 12 years in enterprise account management, client success, or technology consulting with a demonstrated track record of owning strategic accounts at CXO level.
• Proven experience managing complex, multi-year technology transformation engagements covering ERP, cloud, or broader digital transformation programmes.
• Exposure to Oracle ERP, SAP, or comparable enterprise platform implementations is a strong advantage.
• Demonstrated ability to manage account P&L, govern commercial negotiations, and handle contract and change order management in a consulting or technology services context.
• Direct experience working in or managing accounts within the Pakistan enterprise market is essential; knowledge of Pakistan business culture and corporate governance norms is required.
• Strong executive presence and communication skills: able to present with authority to a CFO or board-level sponsor, and equally effective working alongside operational and technical delivery teams.
• Commercial acumen: able to read a contract, manage account finances, identify upsell opportunities, and structure value-based proposals without prompting.
• Sufficient understanding of the broader digital transformation landscape covering AI and Data, Business Intelligence, and Managed Services to speak credibly about the longer-term trajectory of each account.
• Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field; MBA or postgraduate qualification is advantageous.
• Fluency in English and Urdu is essential; Arabic is an advantage for regional collaboration with SOL Gulf leadership.
• PMP or equivalent programme management certification is a plus.
• Familiarity with CRM platforms (Salesforce, HubSpot, or equivalent) and recognised account management methodologies (e.g., Miller Heiman, MEDDIC) is an advantage.

What Success Looks Like

The Key Accounts Manager will be assessed against the following performance benchmarks:

• Achieve a client satisfaction score (CSAT or NPS) of 8 out of 10 or above across all assigned accounts, verified through quarterly executive business reviews.
• Deliver year-on-year account revenue growth of 20–30% through structured upsell, cross-sell, and expanded scope engagements.
• Maintain full commercial governance with zero unresolved invoice or payment disputes extending beyond agreed contractual timelines.
• Convert at least one active delivery engagement per year into a long-term, multi-service strategic partnership.
• Contribute a minimum of two qualified pipeline opportunities per quarter through account referrals, client advocacy, or direct market engagement.
• Achieve full contract renewal across all assigned accounts at the point of initial term expiry.

What We Offer

SOL Gulf offers a performance-driven environment for professionals committed to enterprise digital transformation. As Key Accounts Manager, you will benefit from:

• Competitive compensation package benchmarked against Pakistan’s technology sector, inclusive of performance-linked incentives.
• Direct engagement on enterprise-scale transformation programmes with Pakistan’s leading organisations across banking, manufacturing, energy, and the public sector.
• Regional career development with exposure to SOL Gulf’s operations in Saudi Arabia and the UAE.
• Access to SOL Gulf’s partner ecosystem and professional development pathways across Microsoft, Google Cloud, Oracle, IBM, and Fortinet.
• A high-performance culture that values commercial impact, client trust, and delivery excellence in equal measure.

About SOL Gulf

SOL Gulf is a technology services company headquartered in Saudi Arabia, delivering end-to-end digital transformation solutions across Enterprise AI, Cloud Infrastructure, Cybersecurity, Managed Services, Enterprise Resource Planning, and Enterprise Architecture. Operating across Saudi Arabia, UAE, and Pakistan, SOL Gulf combines deep regional market knowledge with certified technical delivery capability across leading platforms including Microsoft Azure, Google Cloud, Oracle, IBM, Fortinet, and ServiceNow.

Headquarters: SOL Gulf, Saudi Arabia

Regional Offices:           Genesis Systems UAE, SOL Consulting Pakistan

Website:            www.solgulf.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organisation. As a business imperative, every person at SOL Gulf has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement

SOL Gulf is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.